Return, Exchange, and Repair Policies for PyElite Jewelry

At PyElite, customer satisfaction is our top priority. To ensure a seamless shopping experience, we’ve outlined the following policies for refunds, exchanges, and repairs.

1. Refund Policy

Eligibility:

You may request a refund within 3 days of receiving your purchase if one of the following conditions is met:

  • The item arrives with defects or is damaged upon receipt.
  • The item does not match the description provided on our website.

Conditions for Refund:

  • The item must be in its original, unused condition.
  • All tags, stickers, and protective covers must remain intact.
  • Original packaging, including boxes and certificates, must be included.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • Items with removed protective covers are not eligible for a refund.

Refund Process:

  • Contact our Customer Service team with photos or videos of the item to initiate a return.
  • Once approved, carefully repack the item and ship it back using a trackable and insured method (UPS shipping only).
  • Upon receiving and verifying the returned item, we will process your refund within 5 business days via the original payment method.

2. Exchange Policy

Eligibility

You may request an exchange within 3 days of receiving your purchase if one of the following conditions is met:

  • The item arrives with defects or is damaged upon receipt.
  • The item does not match the description provided on our website.

Conditions for Exchange

  • The item must be in its original, unused condition.
  • All tags, stickers, and protective covers must remain intact.
  • Original packaging, including boxes and certificates, must be included.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • Items with removed protective covers are not eligible for an exchange.

Exchange Process

  • Contact our Customer Service team with the details of the item you’d like to exchange for.
  • After approval, repackage the item with all its materials and ship it using a trackable and insured method (UPS shipping only).
  • Once the returned item is inspected and meets the exchange conditions, we will ship the replacement item. Any price difference will be handled accordingly.

3. Warranty and Repair Policy

Warranty

  • All PyElite jewelry comes with a 1-year limited warranty covering manufacturing defects under normal usage.
  • The warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.

Repair Process

  • For repairs under warranty, please contact Customer Service for guidance.
  • If your item is no longer under warranty, we offer repair services at a fee. Contact us for a quote and further instructions.
  • Repackage the item securely and ship it via a trackable and insured method (UPS shipping).
  • Upon receiving the item, we will assess the repair and provide an estimated timeline and cost (if applicable).
  • Our certified technicians will complete the repair, and the item will be returned in pristine condition.

4. Policy Updates

These policies are subject to change. For the latest information, please visit our website or contact Customer Service.

Your satisfaction is important to us at PyElite! If you have any questions or concerns, feel free to reach out to our Customer Service team for assistance.